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Feature Description

Call Whisper

Call Whisper is used alongside the Follow-Me-Live Call Transfer feature. It is used to find out who is calling before the call is accepted. You can turn this feature on or off anytime.

Example: A caller dials in to your toll free number, and they are instructed to dial one to speak with you. When the caller dials one there will be a default recording, which says, "To tell your party who's calling, please say your name after the tone and press any key when finished." The caller will then hear on-hold music, while we try to find you. When you pick up the phone, you will hear a recording that says, "You have a call from John Smith (or whatever name was said), dial any key to accept this call." If you choose to take the call you will dial a key, if not the caller will be sent to voice mail where they can leave you a message.

AdTrakkerMULTI
AdTrakkerMULTI allows each individual agent to set this option up if they choose.
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